| Understand basic email concepts | |
| Navigate between the Outlook areas | |
| Customise the Outlook environment | |
| Compose a new email message | |
| Attach a file to an email message | |
| Use the CC and BCC fields | |
| Reply to or forward an email | |
| Save an attachment from an email | |
| Flag a message for follow-up | |
| Apply a category to email messages | |
| Manage Spam using Junk Email options | |
| Create folders to store messages | |
| Create appointments or meetings in the Calendar | |
| Include Outlook Items in an appointment or meeting | |
| Create recurring appointments | |
| Create new contacts in People area | |
| Manage and customise contact information | |
| Create a Task | |
| Set Tasks as Completed | |
| Assign Tasks to others | |
| Print email messages, calendar items or tasks | |
