Website Design

Frequently Asked Questions

We have been building websites for over 15 years and in that time we have seen some consistency in questions we are asked. We have created this FAQ list to answer many of those questions and to give you a little more insight into the world of website design.

We build all of our websites using an open-source content management system (CMS) called WordPress.

WordPress now powers more than 34% of the web. Its large market share is because of it’s flexibility and ease of use.

WordPress provides a nice user interface which means that our clients can edit their own content and add images as needed to their website instead of needing us to do it for them.

Yes! We do not develop websites which aren’t. Having a mobile-friendly website is more important than ever! 

The way in which we use our mobile phones or tablets is forever changing and so it is important that your website looks just as good on a device as it does on a desktop computer.

There’s no short answer for this question. I like to use the analogy of buying a car, how much does a car cost? That depends on what features you want, if you want metallic paint and the electric windows and mirrors.

A website design is quoted based on the requirements of each individual project. We design and develop websites specifically for your business.  You may only want a very basic one page website, or you may want a very complex website with online shopping capability and more. Most of our sites run in the $500 – $5,000 range, but can be more or less depending on needs.

To make pricing easy we have 3 basic website packages you can choose from. These packages range from a basic one page website through to a website with an online shop. These packages are just a basis and depending on your needs we will customise our proposal to suit your requirements. You can view the package options here.

Most projects start with a 40% deposit followed by a 30% payment at the half way point of the project. The remaining 30% is payable upon completion of the website design and prior to the website launch. 

You will be provided with an invoice for your project upon acceptance. We accept direct deposit payments only in AUD$.

This answer again comes down to your actual website needs. We can create a basic one page website in one day or it may require more in-depth design work which may mean 4-6 weeks for development.

Our eCommerce (online store) websites take approximately 2 weeks to create. This time will vary from project to project. How much input you can provide during the initial stages, your availability with content, images and feedback. All these elements affects the speed of completion. 

You will be provided a time line along with your website design proposal.

Yes, absolutely! You will be able to take control of your website and manage it on your own. Upon completion of your website, we will provide you with resources to assist in editing your own content ongoing. We also provide you with a training session to help get you on your way.

We can if you prefer! We provide on-going support for many of our clients. Check out our WordPress Care Plans which means that we take care of updates to WordPress, plugins and themes so you don’t have to worry about it. Included in our care plans, is 1 hour of technical support per month in case something goes awry and you need assistance.

Usually the answer is you. You are the expert on your business and as such the content, or text, should come from you. If you do not feel confident writing compelling text to use on your website, we can recommend a professional copywriter who can help write original content for your website. This will incur an additional cost.

In short, no! However, there are many free stock image options we have available for high quality images.

You will at the least need to provide images such as your logo and site icon along with any product images etc. 

We also have a vast range of professional stock images (paid licences) we can access and these can be included in the scope of your design if needed. 

All images provided must be your own or used under a creative commons license.

Website hosting is the term used to describe the storage of your website files. It is a crucial element of any website. There are several factors which should influence your choice of website hosting provider.

When it comes to website hosting, cheaper is not always better, and we also tell clients that you should not believe every ad you see on TV, especially if “Alf Stewart” is talking about his bottled sauces! *wink*

We have several Australian and International web hosting providers we use and recommend depending on the needs of your website. We can either point you in the right direction for you to set up these services yourself, or take the stress away and set up all services on your behalf.

All websites we design are registered with Google Analytics and related services so you will be able to track visitors across hundreds of different demographics and variables.

We use SEO (search engine optimisation) best practices during the design of your website.

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available Monday to Friday from 9:00am – 5:00pm


Frequently Asked Questions

Feel like you have lots of questions about our services? Check out these frequent questions and gain some insight into us. If you cannot find an answer to your question, please contact us to discuss your queries.

Computer Courses

All our courses are conducted hands-on with all participants having access to their own computer. Participants are provided with sample exercise files which are used throughout the day to provide relevant examples of how you can utilise various software features within a real work scenario. We firmly believe that if you don’t touch and play with the features of the software that your information retention from the course will suffer. Practice makes perfect!

If you are unsure which level of training would best suit your staff, we offer a pre-course skills analysis where participants complete a simple survey online. Based on the results, we then offer recommendations about which level of training each of your staff should undertake. This service is provided at no cost.

All course are either conducted within our client’s premises, such as a boardroom, or we can source a local venue for the day. Venue hire fees may apply.

No, we provide customised onsite training within our clients’ premises such as a training room or boardroom. If a suitable location is not available, we can arrange the use of a local venue. Additional venue hire costs apply.

Yes. We only use trainers who have qualifications including the Certificate IV in Training & Assessment (TAE40110) along with qualifications and experience in the individual program being taught. For 99% of our courses, your trainer will be Belinda Anderson who holds the Certificate IV in Training & Assessment as well as being a Microsoft Office Specialist across the many versions of Microsoft Office. Add to this over 19 years’ experience in the training industry and we guarantee you will have a positive training experience.

We sure do. You will receive a certificate of attendance to display in your resume.

Participants have the option to purchase a detailed training manual as part of any of our training courses. Additional fees apply for training manuals and are not included in our training fees. We use Watsonia Publishing for our training manuals and can provide discounts for higher volumes of training resources.

Yes, we sure do. Although many of our training sessions are mapped against the training manuals, there are many little tips and tricks we provide during training which are simply “not in the book”. This is where our blog website steps in to fill some of those gaps. Additional training resources can be printed or downloaded as a PDF from our blog website at The website is updated regularly with new articles based on questions we receive during training.

Most of our clients’ prefer to use their own computers during training sessions. We do have a small number of laptops available for hire during training sessions. Hire fees may apply.

We sure do! Participants are provided with on-going post course support via email. We do not place any time limits on this support so it is available ongoing. All we ask is that post course support queries remain related to content covered during your training session.

Ideally yes. All our training is conducted as a hands-on session where participants have access to their own computer with the relevant program installed. Participants will undertake exercises throughout the day to reiterate new skills and techniques learned. We do not just “demo” the skills – we will show you how and why a feature works and then have participants use that feature for themselves. We firmly believe if participants don’t touch and use the feature then they won’t retain the information ongoing. Imagine trying to drive a car without sitting in the driver’s seat, we learn best by doing.

Most courses are based on a 1-2 day schedule with classes starting at 9:00am and finishing around 4:00pm. We can customise these times to suit individual client needs and offer half-day or shorter sessions where required. Nothing is set in stone, so we are happy to work around your time frames.

We recommend a maximum of 10 people in any course. Although it may seem like a good idea to include as many participants as you can, it is important to remember that more participants can equate to less content being covered along with less one-on-one assistance. Larger groups also mean a broader range of existing skills within a course which can again affect the amount of content covered. If you have a couple of people over the suggested maximum of 10, e.g. 12 or 13, we recommend splitting the class into two and running the same course twice to gain the most of the course. Contact us to discuss your needs further.

Yes, we do run training for private one-on-one sessions. These sessions provide the added bonus of having the trainer all to yourself – no sharing. It also allows us to utilise real working files so that the training is conducted with realistic scenarios. Participants are encouraged to bring copies of files which may be causing issue or difficulties so we can help you sort them out during your private session. Contact us for individual session rates.

They sure are! Even participants who have been using the various programs for years will learn new and faster ways of completing tasks. We often hear “I wish I’d know about that two weeks ago!”. The Microsoft products and WordPress are forever evolving and so processes you may have been using for years, may now have a faster and more efficient way you can approach them. We are very focused on being able to improve your efficiency within your daily work tasks. We focus on the use of shortcuts and faster ways to approach common tasks. Contact us to discuss your needs further.

Not necessarily. The course levels are not related to how long you’ve used a program for, but more so the features you are utilising. We see many people who have used the programs for many years but are only utilising a small portion of the features available. Even participants who have used the various programs for years will learn new and faster ways of completing tasks. We often hear “I wish I’d known about that two weeks ago!”. We are very focused on being able to improve your efficiency within your work life. We focus on the use of shortcuts and more productive ways to approach common tasks.

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    0418 820 572

    available Monday to Friday
    9:00am till 5:00pm


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