Feel like you have lots of questions about our services? Check out these frequent questions and gain some insight into us. If you cannot find an answer to your question, please contact us to discuss your queries.
All our courses are conducted hands-on with all participants having access to their own computer. Participants are provided with sample exercise files which are used throughout the day to provide relevant examples of how you can utilise various software features within a real work scenario. We firmly believe that if you don’t touch and play with the features of the software that your information retention from the course will suffer. Practice makes perfect!
We sure do. You will receive a certificate of attendance to display in your resume.
Participants have the option to purchase a detailed training manual as part of any of our training courses. Additional fees apply for training manuals and are not included in our training fees. We use Watsonia Publishing for our training manuals and can provide discounts for higher volumes of training resources.
Most of our clients’ prefer to use their own computers during training sessions. We do have a small number of laptops available for hire during training sessions. Hire fees may apply.
All course are either conducted within our client’s premises, such as a boardroom, or we can source a local venue for the day. Venue hire fees may apply.
We recommend a maximum of 10 people in any course. Although it may seem like a good idea to include as many participants as you can, it is important to remember that more participants can equate to less content being covered along with less one-on-one assistance. Larger groups also mean a broader range of existing skills within a course which can again affect the amount of content covered. If you have a couple of people over the suggested maximum of 10, e.g. 12 or 13, we recommend splitting the class into two and running the same course twice to gain the most of the course. Contact us to discuss your needs further.
Yes, we do run training for private one-on-one sessions. These sessions provide the added bonus of having the trainer all to yourself – no sharing. It also allows us to utilise real working files so that the training is conducted with realistic scenarios. Participants are encouraged to bring copies of files which may be causing issue or difficulties so we can help you sort them out during your private session. Contact us for individual session rates.
We sure do! Participants are provided with on-going post course support via email. We do not place any time limits on this support so it is available ongoing. All we ask is that post course support queries remain related to content covered during your training session.
Most courses are based on a 1-2 day schedule. Each course can be customised to add or remove content as needed to suit the needs of those participating. If you have a specific timeframe available for training, we will work with you to plan your session within that time frame whilst maximising the content covered during the session. Contact us for a full course outline which will identify the recommended course duration.
No, we provide customised onsite training within our clients’ premises such as a training room or boardroom. If a suitable location is not available, we can arrange the use of a local venue. Additional venue hire costs apply.